The Saint Andrews Civic Trust (the “SACT”, “we” or “us”) is committed to safeguarding the personal information entrusted to us by our visitors, donors, sponsors, members and volunteers (collectively, “Supporters”). As such, we comply with the requirements of the Personal Information Protection and Electronic Documents Act (Canada) and we uphold the principles of the Donor Bill of Rights developed by the Association of Fundraising Professionals. The SACT employs reasonable administrative and technical measures to ensure the security of all of the personal information that we collect and our credit card processing system is Payment Card Industry compliant.
What Our Privacy Policy Covers
We value the trust of our Supporters, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is provided to us by our Supporters. This privacy policy describes how the SACT collects, uses and shares the personal information of its Supporters. When we use the term “personal information” we are referring to information that is about an identifiable individual; however, “personal information” does not include business contact information or certain publicly-available information. This policy applies to the SACT and to any other person providing services on our behalf. A copy of this policy will be provided upon request.
What We Collect
Personal information is collected when a Supporter supplies it to us voluntarily; for example, by purchasing tickets to an exhibition, registering for a program, making a donation, engaging with us on social media, entering a contest or subscribing to our e-newsletter.
The following are examples of the personal information that we may collect in respect of our Supporters:
To better understand our visitors and to improve the visitor experience on our website, the SACT’s website collects data using services including Google Analytics); no personal information is collected through these tools that would allow the SACT to identify individuals. For more information about Google Analytics, please visit: www.google.com/policies/privacy/partners/. We also collect information about email open rates and click-through rates to determine whether the SACT’s electronic communications are effective.
When you visit our site, we may store some data on your computer in the form of a “cookie”. A “cookie” is a small piece of text that a website places in the cookie file of your browser that allows our site to recognize your personal computer the next time you visit. Cookies by themselves do not tell us your email address or otherwise identify you personally. Cookies cannot be used to run programs or deliver viruses to your computer. Your Web browser can be set to accept or reject cookies. Please note that disabling or deactivating cookies may result in a reduced availability of the functionality of our site or parts of our site may no longer function correctly.
The SACT may use third parties to collect data from our website anonymously for marketing purposes (for example, advertisements). Users of our website will not be personally identified through this data and the SACT does not see any data or contact information on an individual level. These third parties may include, but are not be limited to, Facebook and/or Twitter. You may tailor your privacy settings to limit the collection of personal information.
How We Use Your Personal Information
We use personal information to:
A Supporter may opt out of receiving communications from SACT by contacting our Privacy Officer, using the electronic form on our “Contact Us” page.
How We Share Your Personal Information
As partners with a shared mission, the SACT shares certain personal information about its Supporters (salutation, name, address, professional title, address, phone number, email address) with the Saint Andrews Civic Trust volunteer board (the “Board”) so that the Board may contact Supporters about whether they are interested in becoming members of or donors to the SACT. The SACT and the Board have entered into a data sharing and data protection agreement which commits the Board to keep Supporters’ personal information confidential and to comply with the SACT’s privacy policy and all applicable privacy laws.
In some circumstances, the SACT uses third party vendors for services that would not be practical or cost-effective for us to perform ourselves. Some of the services that the SACT retains a third vendor to perform include but are not limited to:
In all cases, the third party vendor is contractually bound to comply with the SACT’s privacy policy and all applicable privacy laws and to maintain the confidentiality of all personal information that the SACT provides to it. The contracts with third party vendors also require them to take reasonable precautions to protect the personal information under its control and to destroy such personal information upon completion of their services to the SACT. Personal information sent between the SACT and third party vendors is transferred using secured password-protected file transfer protocols.
The SACT does not sell or rent its list of Supporters to any organization.
Consent
When a Supporter provides personal information to the SACT, he or she is consenting to the SACT’s collection, use and disclosure of his or her personal information in accordance with this privacy policy. A Supporter is able to refuse or withdraw his or her consent to the collection, use or disclosure of his or her personal information at any time by contacting our Privacy Officer, using the electronic form on our “Contact Us” page. We will act on such requests promptly.
Retention of Personal Information
The SACT retains personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. When personal information is no longer (i) necessary or relevant for the identified purposes, (ii) required to be retained by applicable laws, or (iii) required to enable the SACT to maintain a robust database of current and past members of the SACT, the SACT will take steps to have such personal information deleted, destroyed, erased, aggregated or made anonymous. The SACT uses reasonable business practices to ensure that we have appropriate practices relating to information security and policies with respect to records retention and destruction with respect to all personal information under our control.
Accuracy and Access
The SACT takes reasonable steps to ensure that personal information that it maintains about Supporters is accurate, complete, and up to date. If a Supporter becomes aware that any personal information under our control about him or her is not correct, please contact our Privacy Officer, using the electronic form on our “Contact Us” page.
Supporters are entitled to a copy of the personal information that the SACT has under our control about them; if you would like a copy of such information, please contact us. We will take reasonable steps to verify your identity before granting access or making corrections. In addition, your right to access or correct your personal information is subject to certain legal restrictions.
Children Under the Age of 13
Children should use the SACT’s website only with the approval of a parent or guardian. In particular, a child under the age of 13 should not provide the SACT with any personal information unless his or her parent or guardian has consented to such disclosure. The SACT does not knowingly collect any personal information from children under the age of 13. If a parent or guardian learns that his or her child under the age of 13 has provided the SACT with personal information without his or her consent, the parent or guardian should immediately contact our Privacy Officer, using the electronic form on our “Contact Us” page, and we will remove this personal information from our database.
Contact Us
The Privacy Officer of the SACT works to comply with the principles and policies of Imagine Canada and the Personal Information Protection and Electronic Documents Act (Canada).
If you have any questions about our privacy or security practices, if you would like to request access to or correction of your personal information, or if you would like to opt out of receiving communications from us in the future, please contact our privacy officer by mail or by using the electronic form on our “Contact Us” page:
Saint Andrews Civic Trust
Attention: James Geneau, Privacy Officer
PO Box 3239
Saint Andrews, NB E5B 3S7
Changes to this Policy
We may revise our privacy policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date at the end of each version of our privacy policy.
Effective as of May 15, 2023
What Our Privacy Policy Covers
We value the trust of our Supporters, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is provided to us by our Supporters. This privacy policy describes how the SACT collects, uses and shares the personal information of its Supporters. When we use the term “personal information” we are referring to information that is about an identifiable individual; however, “personal information” does not include business contact information or certain publicly-available information. This policy applies to the SACT and to any other person providing services on our behalf. A copy of this policy will be provided upon request.
What We Collect
Personal information is collected when a Supporter supplies it to us voluntarily; for example, by purchasing tickets to an exhibition, registering for a program, making a donation, engaging with us on social media, entering a contest or subscribing to our e-newsletter.
The following are examples of the personal information that we may collect in respect of our Supporters:
- contact information (including salutation, name, professional title, home and business address, phone number and email address)
- the type of SACT membership purchased and the contact information for the primary and secondary cardholder for the membership
- the number and type of tickets purchased, including whether tickets were purchased for any of our special exhibitions
- payment information (such as credit card number, expiry date and 3-digit CVV)
- visiting history and program participation
- images of visitors to the SACT, which are taken by our security cameras
- detailed medical information about participants in our camps and children’s programs
- value of any donation, sponsorship, grant and volunteer dues
- volunteer status (active or inactive)
- age, gender, marital or family status
To better understand our visitors and to improve the visitor experience on our website, the SACT’s website collects data using services including Google Analytics); no personal information is collected through these tools that would allow the SACT to identify individuals. For more information about Google Analytics, please visit: www.google.com/policies/privacy/partners/. We also collect information about email open rates and click-through rates to determine whether the SACT’s electronic communications are effective.
When you visit our site, we may store some data on your computer in the form of a “cookie”. A “cookie” is a small piece of text that a website places in the cookie file of your browser that allows our site to recognize your personal computer the next time you visit. Cookies by themselves do not tell us your email address or otherwise identify you personally. Cookies cannot be used to run programs or deliver viruses to your computer. Your Web browser can be set to accept or reject cookies. Please note that disabling or deactivating cookies may result in a reduced availability of the functionality of our site or parts of our site may no longer function correctly.
The SACT may use third parties to collect data from our website anonymously for marketing purposes (for example, advertisements). Users of our website will not be personally identified through this data and the SACT does not see any data or contact information on an individual level. These third parties may include, but are not be limited to, Facebook and/or Twitter. You may tailor your privacy settings to limit the collection of personal information.
How We Use Your Personal Information
We use personal information to:
- communicate with our Supporters about our exhibitions, programs, events, offers, fundraising projects and other special initiatives
- communicate with visitors about their experience with the SACT
- contact Supporters to determine their interest in becoming members of the SACT and processing memberships and membership renewals
- contact Supporters in connection with fundraising efforts for the SACT and processing donations, sponsorships or grants
- contact Supporters to determine their interest in purchasing tickets to a fundraising event and completing any ticket purchases and related registrations
- contacting Supporters in connection with opportunities to become a volunteer with the SACT and enrolling any interested individuals as volunteers
- maintain a robust database of current and past members of the SACT
- deliver requested information about our programs and events
A Supporter may opt out of receiving communications from SACT by contacting our Privacy Officer, using the electronic form on our “Contact Us” page.
How We Share Your Personal Information
As partners with a shared mission, the SACT shares certain personal information about its Supporters (salutation, name, address, professional title, address, phone number, email address) with the Saint Andrews Civic Trust volunteer board (the “Board”) so that the Board may contact Supporters about whether they are interested in becoming members of or donors to the SACT. The SACT and the Board have entered into a data sharing and data protection agreement which commits the Board to keep Supporters’ personal information confidential and to comply with the SACT’s privacy policy and all applicable privacy laws.
In some circumstances, the SACT uses third party vendors for services that would not be practical or cost-effective for us to perform ourselves. Some of the services that the SACT retains a third vendor to perform include but are not limited to:
- credit card processing
- database analysis
- tele-fundraising programs
- updating our database
In all cases, the third party vendor is contractually bound to comply with the SACT’s privacy policy and all applicable privacy laws and to maintain the confidentiality of all personal information that the SACT provides to it. The contracts with third party vendors also require them to take reasonable precautions to protect the personal information under its control and to destroy such personal information upon completion of their services to the SACT. Personal information sent between the SACT and third party vendors is transferred using secured password-protected file transfer protocols.
The SACT does not sell or rent its list of Supporters to any organization.
Consent
When a Supporter provides personal information to the SACT, he or she is consenting to the SACT’s collection, use and disclosure of his or her personal information in accordance with this privacy policy. A Supporter is able to refuse or withdraw his or her consent to the collection, use or disclosure of his or her personal information at any time by contacting our Privacy Officer, using the electronic form on our “Contact Us” page. We will act on such requests promptly.
Retention of Personal Information
The SACT retains personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. When personal information is no longer (i) necessary or relevant for the identified purposes, (ii) required to be retained by applicable laws, or (iii) required to enable the SACT to maintain a robust database of current and past members of the SACT, the SACT will take steps to have such personal information deleted, destroyed, erased, aggregated or made anonymous. The SACT uses reasonable business practices to ensure that we have appropriate practices relating to information security and policies with respect to records retention and destruction with respect to all personal information under our control.
Accuracy and Access
The SACT takes reasonable steps to ensure that personal information that it maintains about Supporters is accurate, complete, and up to date. If a Supporter becomes aware that any personal information under our control about him or her is not correct, please contact our Privacy Officer, using the electronic form on our “Contact Us” page.
Supporters are entitled to a copy of the personal information that the SACT has under our control about them; if you would like a copy of such information, please contact us. We will take reasonable steps to verify your identity before granting access or making corrections. In addition, your right to access or correct your personal information is subject to certain legal restrictions.
Children Under the Age of 13
Children should use the SACT’s website only with the approval of a parent or guardian. In particular, a child under the age of 13 should not provide the SACT with any personal information unless his or her parent or guardian has consented to such disclosure. The SACT does not knowingly collect any personal information from children under the age of 13. If a parent or guardian learns that his or her child under the age of 13 has provided the SACT with personal information without his or her consent, the parent or guardian should immediately contact our Privacy Officer, using the electronic form on our “Contact Us” page, and we will remove this personal information from our database.
Contact Us
The Privacy Officer of the SACT works to comply with the principles and policies of Imagine Canada and the Personal Information Protection and Electronic Documents Act (Canada).
If you have any questions about our privacy or security practices, if you would like to request access to or correction of your personal information, or if you would like to opt out of receiving communications from us in the future, please contact our privacy officer by mail or by using the electronic form on our “Contact Us” page:
Saint Andrews Civic Trust
Attention: James Geneau, Privacy Officer
PO Box 3239
Saint Andrews, NB E5B 3S7
Changes to this Policy
We may revise our privacy policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date at the end of each version of our privacy policy.
Effective as of May 15, 2023
